6-Pack – Smoked BBQ

At KAMOCHIPS , we strive to offer the highest quality products. However, if you receive an order with any issues, the following conditions apply to exchanges or returns:

• Products with damage or defects:
  If the package shows obvious damage, is open, or its contents are in poor condition at the time of delivery, you can request an exchange within 24 hours of receiving the product. To do so, it is essential to send photographic evidence of the package's condition to the email address or contact number indicated on our website.

• Wrong product:
  If you received a different product than the one you ordered, we will exchange it at no additional cost. The request must be made within 24 hours of delivery.

• We do not accept returns due to changes of mind, as this is a food product. We appreciate your understanding.

• Conditions for applying changes:

  • The product must be unconsumed and in its original packaging.

  • Opened or tampered with products are not accepted.

  • The exchange will be made for the same product or one of equal value, depending on availability.

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To request an exchange, please contact us through our official channels, indicating your order number, purchase date, and reason for the claim.

Delivery times are subject to the policies and conditions of the shipping company.

• Shipping within Barranquilla: $10,000

• Shipments outside Barranquilla (nationwide): $15,000

• Coverage: We ship only within Colombian territory.

• Free shipping: Applies to purchases over $200,000.

Shipping costs will be automatically calculated at checkout. If your order exceeds $200,000, we will cover the shipping costs.

To pick up your order directly from our warehouse, please follow these steps when you arrive:

1. Go to the address: Carrera 57 #74-35
2. Use the intercom at the entrance.
3. Identify yourself with your full name and mention that you are picking up an order placed at the Kamo Chips store.
4. Wait to receive your order.